Privacy Policy

This policy describes how prodai.store, operating under the trade name "Prodai BG", collects, uses, and protects personal data when the website is used, when an order is placed, when an inquiry is made, or when users exercise their rights.

1. What Information We Collect

• identification data: first and last name;
• contact data: telephone number, email address, and address;
• purchase data: selected products, amount, order history, complaints, and returns;
• payment data: payment status and reference information from the payment operator;
• technical data: IP address, device type, browser, logs, session data, and cookies.

2. What We Use the Data For

• to accept and fulfill orders;
• to arrange delivery and communicate regarding the order;
• to issue documents and comply with legal obligations;
• to handle warranties, complaints, and service cases;
• to prevent fraud and improve website security;
• to prepare statistics, perform analysis, and improve services;
• to send marketing communications only where there is an applicable legal basis.

3. Sharing with Third Parties

Personal data may be provided to:

• Stripe and other payment service providers for the processing of card payments;
• courier companies for the delivery of orders;
• accounting, IT, hosting, and support service providers when this is necessary for the normal operation of the business;
• public authorities where there is a legal basis or obligation.

4. Cookies and Tracking

The website uses necessary cookies for the operation of the cart, sessions, security, and navigation. Analytical tools may also be used to measure traffic and improve content. Users may manage their browser settings, but blocking certain cookies may limit website functionality.

5. Data Security

We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, destruction, alteration, or disclosure. Access to data is limited to persons who need to process it for a specific purpose.

6. Retention Periods

Data is stored no longer than necessary for the purposes for which it was collected, unless a longer period is required by law for archiving, accounting, defense in disputes, or the performance of warranty and complaint procedures.

7. User Rights

• the right to information and access;
• the right to correct inaccurate data;
• the right to erasure where the legal conditions are met;
• the right to restriction of processing;
• the right to data portability;
• the right to object to processing based on legitimate interest;
• the right to withdraw consent where processing is based on consent.

8. Contact

For questions regarding privacy and data protection, you may contact us at info@prodai.bg or by phone at +359 883 420 440 or +359 897 715 106.

9. Updates

This privacy policy may be updated in the event of changes in legislation, the services used, or the way personal data is processed. The current version is published on the website.