често задавани въпроси

Frequently asked questions

често задавани въпроси

Отговори на най-честите въпроси за уредите с транспортен дефект, гаранцията, доставката, начините на плащане и магазините на Prodai.bg в Ямбол и Бургас.

What does transport defect mean?

An appliance with a transport defect is a new appliance with a cosmetic mark from shipping: a scratch, a dent or damaged packaging. The mark is described and shown before purchase. Every appliance is tested and works normally. A hidden defect or a functional problem is not a transport defect and is covered by the warranty.

What warranty do I get?

Consumer goods are covered by the seller's legal liability for conformity for 2 years. When the manufacturer, the importer or we provide an additional commercial warranty, its terms are listed with the product. Cosmetic marks disclosed before purchase are not grounds for a claim.

How long does delivery take and what does it cost?

We deliver to every town in Bulgaria by courier, to an address or to a courier office. The usual time is 2 to 5 working days after the order is confirmed. The price depends on weight, size and address and is shown at checkout. Free delivery applies only when it is explicitly announced for a product or campaign.

How can I pay?

By Visa or Mastercard debit or credit card through Stripe, by bank transfer, or cash on delivery where available for the product and location. Instalment purchase is also available. All payments are in euro.

Can I see the appliances in person?

Yes. Our shop in Yambol is at Zlaten Rog district, Druzhba St 49, open Monday to Friday 9:00 to 18:00 and Saturday 10:00 to 14:00. Our shop in Burgas is at Transportna Blvd 51 under Hotel Avenue, open Monday to Friday 9:00 to 19:00 and Saturday 10:00 to 17:00.

How do I file a claim?

Write to info@prodai.bg or call +359 883 420 440 or +359 897 715 106. Give the order number and a description of the problem and, if possible, attach photos or video. After inspection the appliance is repaired, replaced or refunded as the law provides.